So you’ve decided that you need a Virtual Assistant right away. Your business is growing, and some needs are just out of your control at the current moment. So what’s next? How do you find the right Virtual Assistant? Here are seven questions to ask when hiring a virtual assistant.
How can you help my business?
A good Virtual Assistant will be an asset to your business. They should be able to examine your business, pick out potential weak areas, and focus in on areas where growth is possible.
What can this person bring to the table? Maybe it’s additional training or knowledge that you don’t possess yourself. Perhaps it’s an in-depth understanding of the market you are breaking into. Typically virtual assistants also possess excellent time management and organizational skills. Both of these skills can help your business to excel.
What training or experience do you possess?
Another piece of information you will want to know is how long your virtual assistant has been in business and what trainings they possess. Virtual Assistants are often very specialized, and you need to find one that meets your particular needs.
If you need an Instagram Manager, it will not benefit you to hire a virtual assistant that specializes in Facebook. However, some virtual assistants cross over into many different specializations. Often if what you are looking for is not their specialty, a robust virtual assistant can recommend someone who can help you.
It is also essential to know what amount of experience the virtual assistant has. In the VA world, rates are usually determined by experience and training, meaning you often get what you pay for. Does the virtual assistant have other clients that they’ve completed the same type of tasks for? Have their other clients seen growth in these areas? Of course, it is also possible to take a chance on a newer virtual assistant at a lower rate. We all start somewhere.
What hours will you be available?
It’s important to establish what hours your virtual assistant will be available. Many have policies that state their working hours. Are you in the same time zone? If not, you also need to take this difference into account.
It’s not fair to assume that your virtual assistant will be available to you 24/7. They have outside lives and families, so it’s good to know what to expect up front. There are situations where you VA will be available to handle emergencies 24/7, but this often applies to higher level plans.
What else do you offer?
Virtual Assistants are often well versed in their fields, and most contain more than one specialty. Don’t neglect to ask what else they offer.
For example, your Pinterest specialist may also be well versed in designing marketing plans or editorial calendars. It’s much easier to introduce one team member to your brand than it is to have many different cogs on your wheel.
A quality VA will become so in tune with your brand that it feels like their own. Hiring them for more than one tasks allows them to see the big picture much more clearly.
Do you have references or referrals?
Can this person provide you with reliable references or referrals? Virtual Assistants often gain the majority of their business through word of mouth. A well established VA will have multiple referrals available to them.
What are some questions you might want to ask? Has this VA always completed their work on time? Is the work always quality level? Do you feel they have an understanding of your brand and your workflow?
How will we track progress?
Seeing progress is an integral part of any VA relationship. A quality VA will often offer monthly meetings with clients, along with analytics reports, to track progress. These meetings may be via phone, email, or video chat. This meeting is often set up based on client preferences.
It will also be helpful to know how soon you should expect to see progress. Pinterest, for example, is a very slow burn social media platform, where growth is often not seen for several months. Facebook or Instagram, on the other hand, would see more immediate results.
Will this person understand my brand?
Virtual Assistants often have an in-depth understanding of markets and target audiences. It’s a vital part of their job. From the discovery call and initial interview, your VA should have an overall awareness of your brand. They should understand your target market and be able to establish processes to reach those people.
There’s also one question that a good VA will never answer. That is, “How much growth will I see?” The truth is, we don’t know. We LOVE to see growth, and we can tell you what we’ve accomplished with past clients. However, a large part of growth depends on the content you provide us, so we can’t predict growth up front.
Are you ready to find the perfect VA for your business? We may be a great match. Schedule a free discovery call with us today!